In Cuba, they have this saying: "Hay que estar con cuatro ojos." You have to go around with four eyes, meaning you have to keep an extremely careful eye on everybody because everyone is trying to pull one over on you.
The dry cleaner in the lobby of my building recently raised his prices, so the last time I went to pick up my cleaning, it was a lot more than I was expecting it to be. Once I had gotten home, I realized that the extra charge was a lot more than could be accounted for simply by the higher prices. Unfortunately, by that time I had discarded my receipt as well as taken all the clothes out of the plastic so I wasn't even sure how many items I had picked up.
So this time, I made a conscious effort to double check everything when I went to pick it up. I was expecting it to come out to $16.95. The owner tells me $17.95. I told him, "I'm sorry. I was expecting $16.95. Are you sure?" I was taken aback by his reaction; he actually raised his voice to me, "Not $16.95; $17.95." Perhaps he thought if he was "adamant" enough, I would drop my objection. "Well, please check. I get $16.95." He pulls out two receipts, "There. Seven shirts, $7.70. And five shirts and one pair of trousers, $10.25." He pulls out a calculator and adds the two numbers, "$17.95." He was practically shouting at me by this point. I was a bit confused for a moment and was wondering if maybe I had in fact mis-added. Then I realized that if five shirts were $5.50 and the pants were $3.75 that only added up to $9.25. I pointed this out, so again he pulls out the calculator and FINALLY reluctantly hands me another dollar in change and apologizes for the error.
I don't believe for one micro-second that this was an error. But even if I'm wrong and it actually was an innocent error, the rude way he decided to approach it guarantees that I will never be back. Idiot. I dropped $440 at his establishment over the last year. Now I'm going to spend it somewhere else.
Friday, February 18, 2005
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