Bad Service

Went to dinner with my wife. What a horrible experience (service, the food was good). We ordered appetizers and our entrees at the same time, so we were actually concerned that the entrees would get there too quickly, before we were able to finish the appetizer. Boy, were we worried about the wrong thing. After an interminable wait, the assistant manager comes over to tell us that they had a new computer system and our entrees had been put in but had not been relayed to the kitchen (the reason this happened may be that the system is new, but it sounds like plain old user error to me). So they tell us the order has been relayed and should be along soon. After an additional interminable wait, the manager comes over to tell us that our entrees had been prepared but delivered to the wrong table, where they were apparently promptly eaten by somebody else. So we had to wait some more. But when the food finally got there, it was really good . . . and they did comp us for our bad experience . . . which is the only reason I'm refraining from bad-mouthing the restaurant (a well known chain).